Refund policy

60-Night Comfort Promise

We want Limber to become part of your evenings. If it isn't right for you, you can return it within 60 nights of delivery for a full refund of the purchase price.

How to return

  1. Message us on WhatsApp (+1 (986) 291-9012) or email  with your order number within 60 days of delivery.
  2. We'll send you the return address and instructions. Please don't send items back without contacting us first.
  3. Pack the massager(s) with the straps and cable. The original box is helpful but not required.

Return shipping

Return shipping costs are paid by the customer. We recommend using a trackable shipping service, since we can't refund items that are lost on the way back to us.

Refunds

Once your return arrives and is checked, we refund the original payment method within 5 business days. Your bank may need a few more days to show it.

Keep the sleeves

If you bought the Both Knees bundle or the Family Pack, you can keep the compression knee sleeves, even when you return the massagers.

Damaged or defective items

If your Limber arrives damaged or stops working, contact us right away. We'll replace it at no cost (see our Warranty).

Exceptions

Shipping protection fees and items damaged through misuse are not refundable.