Shipping policy

Shipping Policy

We ship to addresses within the United States.

• Processing time: Orders are processed within 1–3 business days.
• Delivery time: Most orders arrive within 7–12 business days after shipping.
• Shipping cost: Free shipping on all orders.
• Priority Shipping: Included with the Both Knees bundle and the Family Pack. These orders are processed first.
• Tracking: As soon as your order ships, you'll receive an email with your tracking number.

Delivery times are estimates and can be affected by carriers, weather or holidays. If your package hasn't arrived within 17 business days, message us and we'll take care of it.

Please double-check your shipping address at checkout. We can't be responsible for packages sent to an incorrect address provided at checkout.